Airbnb – What should do if somethings in house was stolen or damaged by guest?

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When it comes to Airbnb, what do you think of it? A comfortable environment, low prices, and a smiling host? Yes, this is actually the vision of Airbnb.

The appearance of Airbnb has revived the long-silent homestay market and short-term rentals. Airbnb has opened services in over 220 countries around the world, and there are 57,000 Airbnb properties in Malaysia alone, as of 2019. However, many people dare not run Airbnb because they are afraid of unforeseen things happen such as stolen items, furniture broken by the guest.

What should do if your Airbnb unit encounters these guest with really bad luck?

Host Protection by Airbnb’s Host Guarantee

If a guest damages your place or belongings during a stay and doesn’t reimburse you, you may be protected with up to $1,000,000 USD property damage protection.

Airbnb’s Host Guarantee automatically applies to  hosts globally to protects hosts from check-in to check-out.

Airbnb’s Host Guarantee may protect

Damage to your place caused by guests
Damage to your belongings caused by guests
Damage caused by a guest’s assistance animal

The Host Guarantee Program doesn’t cover cash and securities, collectibles, rare artwork, jewelry, pets or personal liability. We recommend that hosts secure or remove valuables when renting their place. The program also doesn’t cover loss or damage to property due to wear and tear.

How to file a reimbursement request

1. Gather evidence of damage

This may include photos, videos, estimates, and/or receipts.

2. Contact your guest through the Resolution Center

Request reimbursement within 14 days of checkout or before your next guest checks in, whichever is earlier. They’ll have 72 hours to respond to your request.

3. Get reimbursed or involve Airbnb

If the guest is unwilling to pay the full amount, you may be eligible for reimbursement under Airbnb’s Host Guarantee. A support specialist will guide you through the process.